Want to print your graphic perfectly? Let’s read through the Frequently Asked Question to help with your prefect print!
Frequently Asked Questions
Solution to Common Error
Look like you meant them to. Listed below are the most common errors we find in digital files submitted to us for printing. Please keep in mind that if your job has any of these errors it will be placed on hold until the problem is corrected. Wolfidea Press makes every attempt to contact you and will keep a log of these attempts, but your best insurance against a delayed job with us or any online printing company, understands the following problems and solutions.
Common Size For Print
Incorrect Colour Mode
RGB colour mode (red, green, blue) must be converted to CMYK color mode (cyan, magenta, yellow, black) prior to printing.
Digital files must be built at the correct bleed size. Whenever possible, please download and use our Templates to ensure correct page size and to prevent additional charges during file preparation and printing.
Critical Artwork or Text Close to Trim
Text or images that are not meant to be trimmed off the edge of your final printed piece must be 3mm from the edge of your layout (also known as Safety Area)
Low Resolution Images
Raster graphics such as TIF and JPEG files must have a minimum resolution of 300 dpi (dots per inch). Images with a resolution less than 300 dpi will reproduce poorly on press (the image will look fuzzy and/or pixelated). If your images are from a website on the internet, there is a good chance that the resolution will not be high enough for printing (unless the images came from a Image Bank and are designated high resolution). The internet displays images at 72 dpi, so that the images appear quickly over an internet connection, but under no circumstances should images at this dpi be used for printing. If you submit low-resolution files for printing, you will be asked to sign an waiver acknowledging that you are aware of the resulting loss of quality and that you will accept the final image as is.
If you used a page layout program (Publisher, QuarkXpress, PageMaker, InDesign, etc.) you must provide all fonts and typefaces used in your layout. If you do not supply fonts, you will be asked to upload your fonts and your job will be placed on hold until we receive them. If your files come from a Mac, please be sure you stuff the fonts with the rest of the project files.
If you used a page layout program (Publisher, QuarkXpress, PageMaker, InDesign, etc.) you must supply all high-resolution images used in your layout. If you do not supply your images, your printing job will be placed on hold and you will be contacted and asked to upload the missing images.
Wrong File Type
Our online printing services and production process is such that we can only accept specific file types from specific professional graphic design applications. If your application is not listed, please consider using our free web based design application. If you are using a Mac, please make sure your file extensions are included.
As files travel across the internet, they are often stripped of vital code that identifies them and their original file types. Without compressing (win
We want your files to print perfectly!
Guideline for Artwork Specification
Preparing artwork may be complicated. To avoid error & saving time & cost, we have prepared a comprehensive guideline to help you print a successful artwork!
What kind of image files do you accept?
- We only accept CMKY mode artwork only.
- All font in artwork should be created an outline.
- Watermark in your artwork shouldn’t be less than 8%.
- Do not apply crop mark and guideline description in your artwork.
- We accept following file formats for images: Adobe Illustrator (AI), Adobe Photoshop (PSD), PDF, JPEG/TIFF File (*JPEG File Format must have a resolution of at least 600 dpi).
Do I need to provide round corner for my artwork?
No, you do not need to provide any round corners for your artwork. You just need to specify the printing specification during your order and let us know that you need to have the round corner for the artwork printing.
What is the size that we should send for print?
- Please use actual size for the artwork you send to us
- Every artwork should be added extra space from the actual size for bleeding size:
|Card||2mm each side|
|Paper||2mm each side|
|Booklet||5mm each side|
|Paper Bag||5mm each side|
- Artwork design should have 1mm space between actual sizes with important design elements in your artwork for the safety zone.
- Please remove all guidelines in your artwork before submitting the file.
Will you help us to design our artwork?
No. We’re sorry that we do not provide any design or editing service.
Why do my order get rejected?
Your order can get rejected if you sent us a wrong file format or inappropriate size & colour mode. In this case, you can contact our customer service for further assistance.
What should I do after my order get rejected?
You need to first acknowledge the reason why your order got rejected & provide the fix on the issues, such as replacing an image file or adding proper bleeding size as stated in the guide to your artwork. You can then resubmit your artwork for ordering process again. If you need assistance, kindly contact our customer service.
How can I request for additional services?
Some additional service such as finishing might not be stated in the ordering page, but you contact us through email or phone to get an additional finishing for your artwork & project.
How to add Spot UV to my artwork?
For additional finishing such as Spot UV for specific areas of your printing, you will need to submit 2 version of the artwork: (1) the original artwork and (2) the area where your Spot UV will covers. If your finishing does not cover a specific area, the second version is not required.
Questions are the root of all answers.
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